Shipping Policy

This Shipping Policy outlines the delivery options, estimated timeframes, and other important details for orders placed on American House (https://americanhouse.co.uk).

1. Shipping Coverage

  • We currently ship orders within the United Kingdom only.

  • International shipping is not available at this time.

2. Processing Time

  • Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).

  • Orders placed after 2 PM will be processed on the next business day.

3. Delivery Methods & Timeframes

We offer the following delivery options:

  • Standard Shipping (3-5 business days)

  • Express Shipping (1-2 business days)

  • Next-Day Delivery (if ordered before 2 PM, available in select areas)

Delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected delivery method and order weight.

  • Free shipping may be available for orders above a certain amount (as indicated on our website).

5. Tracking & Order Status

  • Once your order is shipped, you will receive a confirmation email with a tracking link.

  • If you do not receive tracking details within 2 business days, please contact our support team.

6. Failed Deliveries & Address Errors

  • Ensure your shipping address is accurate before placing an order.

  • If a package is returned due to an incorrect address, additional charges may apply for re-delivery.

  • If delivery attempts fail multiple times, the order may be canceled, and a refund (minus shipping fees) will be issued.

7. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours with photos of the damage.

  • If your package is lost, we will assist you in filing a claim with the courier.

8. Contact Us

For any shipping-related inquiries, please contact us at:

By placing an order with American House, you agree to the terms outlined in this Shipping Policy.