Return and Refund

This Return and Refund Policy outlines the rights and obligations of customers under EU consumer protection laws when purchasing from American House (https://americanhouse.co.uk). By placing an order, you agree to the terms stated below.

1. Right to Cancel (EU Consumer Law)

  • Customers have the right to cancel their order within 14 days of receiving the goods.

  • To initiate a return, customers must inform us in writing via email at support@americanhouse.co.uk within the 14-day period.

  • The right to cancel applies only to unused, unopened, and undamaged products.

2. Returning the Products

  • Once the return request is approved, the customer must return the items within 14 days.

  • Products must be sent back in their original packaging and in a resalable condition.

  • Customers are responsible for return shipping costs unless the product is faulty, incorrect, or damaged upon arrival.

3. Refund Processing

  • Upon receiving and inspecting the returned items, we will issue a full refund within 14 days.

  • Refunds will be made to the original payment method used during purchase.

  • We will also refund the standard shipping costs, but additional delivery options (e.g., express shipping) will not be refunded.

4. Exceptions (Non-Returnable Items)

The following items are not eligible for return or refund, except in cases of damage or defect:

  • Perishable goods such as food and beverages.

  • Opened or used products.

  • Customized or personalized items.

5. Faulty or Incorrect Products

  • If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with supporting images.

  • We will offer a replacement, refund, or store credit as appropriate.

  • Return shipping costs for faulty or incorrect items will be covered by us.

6. Contact Us

For any questions regarding returns and refunds, please contact us at:

By making a purchase from American House, you acknowledge and agree to the terms of this Return and Refund Policy.